Shipping policy

Shipping Policy 

How long does it take to process an order? 

Usually, order processing time takes up to 3-5 working days. 

How long does it take to ship the item? 

• Order delivery timeline to Lithuania, Latvia, Estonia – up to 7-10 working days. 
• Order delivery timeline to European Union countries via courier – up to 10-12 working days.
• Order delivery timeline to European Union countries via post – up to 12-20 working days.
• Order delivery timeline to US via courier – up to 10-12 working days.
• Order delivery timeline to US via post – up to 12-20 working days.
• Order delivery timeline to UK via courier – up to 10-15 working days.
• Order delivery timeline to UK via post – 15-20 working days.
• 🌎 Order delivery timeline to other countries – up to 12-20 working days.

Shipping timelines are subject to change if package delivery is affected by circumstances that are out of our control (natural disasters, pandemics, holidays, weather, etc.). While most of the packages will arrive on time, there might be a rare occasion when package delivery could be delayed.  

How much does shipping cost? 

Lithuania:
Shipping cost to Lithuania to your address – €4.99
Shipping cost to Lithuania to Omniva, LP Express parcel box (paštomatas) – €2.99 (large replicas excluded as they don’t fit parcel box (paštomatas))

Latvia:
Shipping cost to Latvia to your address – €9.99
Shipping cost to Latvia to Omniva parcel box (pakomāts) – €4.99 (large replicas excluded as they don’t fit parcel box (pakomāts))

Estonia:
Shipping cost to Estonia to your address – €9.99
Shipping cost to Estonia to Omniva parcel box (pakiautomaat) – €4.99 (large replicas excluded as they don’t fit parcel box (pakiautomaat))
 
Germany:
Shipping cost to Germany via post – 9,99€
Shipping cost to Germany via courier – 12,99€

US:
Shipping cost to US via post – 29,99€
Shipping cost to US via courier – 39,99€

UK:
Shipping cost to UK via post – 18,99€
Shipping cost to UK via courier – 34,99€

Area B, shipping cost – 12€ + VAT: 
Austria 
Czech Republic 
Hungary 
Poland 
Slovakia 

Area C, shipping cost – 12€ + VAT: 
Belgium  
Bulgaria  
Denmark  
France  
Luxembourg  
Netherlands  
Romania 
 
Area D, shipping cost – 14€ + VAT: 
Croatia 
Finland 
Italy 
Slovenia 
Spain 
Sweden 
 
Area E, shipping cost – 15€ + VAT: 
Ireland 
Portugal 
 
Area F, shipping cost – 19.50€ + VAT: 
Ireland 
United Kingdom (UK) 
 
Area G, shipping cost – 43.50€ + VAT: 
Norway 
Switzerland 

Will I receive a tracking number? 

Yes, we do provide a tracking number for each order placed. You will receive an email containing the tracking number once your order will be shipped. You can also locate your order status and tracking number via your Softarms store profile – please log in with your account here. 

I have entered incorrect address! 

If you have misspelled or auto-filled incorrect address promptly reply to your order confirmation email and provide us with the correct information or notify us via email at [email protected]. We can make a correction within 12 hours post order placement. 

My item arrived damaged! 

All orders are firmly packaged with added padding. However, there might be rare occasions that an item arrived damaged due to courier mistreatment. Please contact us at [email protected] with your order number, picture of damaged product, package, and describe a situation in detail. We will kindly help to resolve the situation. 

How can I return a product? 

Each of our customers has the right to return any purchased product within 14 days from the moment of receiving the parcel. Contact us via email: [email protected] 

Have a question that was not answered? 

Please contact us at [email protected] and we will kindly answer your questions. 

Terms and conditions of delivery services: 

GLS – Check the terms – More information can be found at – https://gls-group.eu/ 
UPS – Check the terms – More information can be found at – https://www.ups.com/ 
Omniva – Check the terms – More information can be found at – https://www.omniva.lt/ 
Lithuanian Post – Check the terms – More information can be found at – https://www.post.lt/